Terms & Conditions


At QUENCH.MY, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

Making A Purchase

At QUENCH.MY, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, quantity and address are correct before making full payment. We post all orders made before 10am, Monday – Friday on the same day via PosLaju. PosLaju makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).

Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.


All payments have to be made by means specified by QUENCH.MY. Payments shall not be deemed to be made until full amount of funds have cleared. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Usage of the Site

QUENCH.MY may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content we deem will be of interest to our customers or visitors. This Content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this Content belongs to QUENCH.MY and by downloading or storing of this Content does not render the customer or visitor the rights nor ownership to it.

Content extracted from QUENCH.MY, facebook.com/quenchbottle, twitter.com/quenchbottle, instagram.com/quenchbottle and published or shared on any platforms must be credited. Owner of QUENCH.MY, RetroWorks Sdn Bhd (1080461-H) reserves the rights to pursue legal action against unauthorized usage of this Content.

QUENCH.MY reserves the right to make amendments to any of the above Terms & Conditions.